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On your device, tap the account and verify in the full-screen view that your account is correct. You're required to do this only if your organization uses on-premises MFA Server. However, you'll still be able to set up two-step verification whether or not you are enabled for phone sign-in.Īt this point, you could be asked to scan a QR code provided by your organization to set up an on-premises multi-factor authentication account in the app. If you are allowed by your admin to use phone sign-in using the Authenticator app, you'll be able to go through device registration to get set up for passwordless phone sign-in and two-step verification. In these cases, contact the administrator for your work or school account to use this authentication method.
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You might also receive messages that block registration of the Authenticator app because your admin has Conditional Access policies set up.
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If you receive the message "You might be signing in from a location that is restricted by your admin," your admin hasn't enabled this feature for you and probably set up a Security Information Registration Conditional Access policy. If you don’t have enough authentication methods on your account to get a strong authentication token, you can't add an account. You’ll see an error in the Authenticator app that says “ To set up Microsoft Authenticator, you'll need to go to aka.ms/mfasetup on a web browser.” At this point, you could potentially be blocked from proceeding by one of the following conditions: If you have a Temporary Access Pass (TAP) you can use that to sign in. Select Sign in.Įnter your work or school account credentials. Open the Authenticator app and select to the + button and tap Add work or school account. To add an account by signing into your work or school account using your credentials: Note: This feature is usable only by users whose admins have enabled phone sign-in using the Authenticator app for them.
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